Use of AI in Mystore

This page is part of Mystore's Privacy Policy. It lists the AI features in the Mystore platform, what each one sends to our AI provider, what Mystore keeps for its own purposes and for how long. The Privacy Policy describes the rules that apply to every AI feature (section 5). AI features are grouped by the kind of task they do and the kind of data they use. A new feature that fits a group needs no change here, and the features named in the tables are examples, not a complete list. For data you and your users enter into Mystore, Mystore acts as a data processor on behalf of the store, as described in section 2 of the Privacy Policy.

Where we use AI

AI helps with specific tasks in the control panel. It never acts in your store on its own: it suggests, answers or fills in a form, and you decide what to save.

Kind of task	What AI does	For example
Answering questions about Mystore	Answers from our user guide. With your permission it also reads your store setup. Can hand the conversation to our support team.	Atlas support chat
Searching and filtering your store	Turns a typed question or command into a search, filter or report that Mystore then runs.	AI search, Assistant, Clearance planner, Specials command bar
Writing and translating content	Writes, changes or translates texts and page designs.	Content builder, SEO suggestions, SEO report, e-mail template translation, product set names
Suggesting settings	Suggests how to set up something from a short description or a list of names.	Import column mapping, role access, product set products
Explaining your figures	Explains figures that Mystore has already calculated.	Returns insights

Your choices

AI features are off until you turn them on, and you can turn them off again at any time.

The store: an administrator turns AI on or off for the whole store under Settings → AI.
Each user: every user accepts the AI terms before they use an AI feature the first time, and can opt out on their own profile page.
Store information for Atlas: off by default. When an administrator turns it on, Atlas may read your plan, company details, setup, recent errors and products when a question needs them.
Your plan: AI features are part of the Start, Smart and Pluss plans.

Atlas works without the extra setting: it then answers from the user guide only.

What is sent to the AI provider

Only what a task needs is sent, and only when you use the feature. Figures, lists and tables from your store are calculated by Mystore and shown to you; they are not sent.

When	What is sent
Every AI request	The text you type, today's date and your language.
Searching and filtering your store	Also the names of the pages you can open, the names of your order statuses, return causes and sales channels, your currency and your store's own search words. Rows, figures and customer data are not sent.
Atlas support chat	Also your first name, the page you ask from, your last questions with their answers, and the user guide articles that answer the question. E-mail addresses in your questions are replaced before anything is sent.
Atlas with store information on	When a question needs it: your plan and its price, company name, organisation number and country, currencies, active payment and shipping methods, the names and roles of your administrators, which modules and integrations are on, your domains, design and languages, recent error messages and failed imports, products you ask about, your AI credits, and for an administrator, open invoices from Mystore.
Writing and translating content	The content you ask about and your instructions: page title and keywords, page text or section code, product and category names and texts, e-mail template text and subject, and your store name.
Suggesting settings	Names: product and category names, menu point titles and the column headers of your import file. For import columns a few sample values are sent as a pattern only (letters become A or a, digits become 9), never as the real values.
Returns insights	The names, brands and return figures of your most returned products, the causes, and the comments customers wrote on their returns.

What you type is sent as you type it. If you name a customer, that name is part of the question. Return comments and error messages are sent as they are written, after the masking described below. Personal data typed into them, such as names or health details, can reach OpenAI. Do not type personal data you do not need.

What is never sent

Your customers' e-mail addresses, phone numbers, street addresses and postcodes, as stored fields. In return comments and error messages, e-mail addresses and phone numbers are masked before anything is sent. The masking looks for common formats and can miss text. Anything else typed in a comment is sent as written.
Bank details, passwords, API keys and tokens for your integrations.
E-mail addresses of your administrators.
Customer lists, order lists or figures from store questions: Mystore finds and calculates these itself.
The address of your store.

Our AI provider

Mystore uses OpenAI as the provider of the AI models behind these features. OpenAI processes the data on Mystore's behalf, under a data processing agreement, and is listed on our sub-processor page.

Under OpenAI's terms for business use, the data we send is not used to train their models.
OpenAI keeps the data for at most 30 days, for abuse monitoring, and then deletes it.
OpenAI processes the data in the United States. The transfer is covered by the EU Standard Contractual Clauses, as described in section 4.6 of the Privacy Policy.

AI can make mistakes. Check an answer before you act on it, especially for settings, prices and orders.

How long it is kept

What	Kept	Who can see it
AI questions and answers, with the name and e-mail of the administrator who asked, for checking and improving our AI features	35 days	Mystore staff with access to AI quality review
Atlas conversations: questions, answers, and which articles and tools were used	90 days	You, for your own conversations; Mystore support staff
Ratings and comments on Atlas answers and help articles, with the name of the person who rated	365 days	Mystore staff who write help articles
Monthly totals per store: number of conversations, ratings, handovers and AI cost, with no text	Without a time limit	Mystore staff
Usage of paid AI features, for your credit history	As long as the store's other usage history	You and Mystore staff

When you ask Atlas to talk to a person, the conversation is passed to our support team in the HubSpot chat, where it follows the retention described for support in the Privacy Policy.

What Mystore does with AI data for its own purposes

For the data your store puts into AI features, your store is the controller and Mystore is the processor. Mystore is the controller only for the purposes in this table. A new AI feature falls under these purposes. This section changes only when a feature brings a new purpose or a new kind of data.

Purposes: checking and improving the quality of AI features, support, usage and billing, and keeping the record of who accepted the AI terms.
Data: what users type and the answers they get, who asked, ratings and comments, and usage.
Rules for every feature: off until turned on, never used to train models, a person always decides, and every kind of data has a retention period on this page.

Purpose	Data	Whose data	Who sees it	Kept	Legal basis
Quality review of AI requests	Question, answer, outcome, thumbs, store, name and e-mail of the administrator who asked	Administrators, and customers named in questions	Mystore staff with AI access	35 days	Legitimate interest
Improving AI words and examples from misses	The question text, saved as an AI word or example	Administrators, and customers named in questions	Mystore staff with AI access	365 days	Legitimate interest
Exports of AI requests (CSV, JSON)	The requests in a file. In the JSON file e-mail addresses and long numbers are masked	Administrators, and customers named in questions	Staff who download the file	Deleted by the staff member after the analysis, and within 35 days	Legitimate interest
Usage per administrator	Administrator name and number of requests	Administrators	Mystore staff	35 days	Legitimate interest
Atlas conversations	Questions, answers, articles and tools used	Administrators, and customers named in questions	Support staff, and the user	90 days	Legitimate interest
Ratings and comments on Atlas answers and help articles	Rating, comment, name of the administrator	Administrators	Staff who write help articles	365 days	Legitimate interest
Handover to support	The Atlas conversation, passed to the HubSpot chat	Administrators, and customers named in questions	Support staff	As support chats in the Privacy Policy	Legitimate interest
Record of AI terms	Whether each administrator accepted the terms or opted out, kept in the store's own database	Administrators	The store, and Mystore staff	As long as the administrator account exists	Legitimate interest
Usage and credits	Usage of paid AI features per store, for the credit history	Administrators	Mystore staff, and the store	As the store's other usage history	Contract

Your rights and contact

The rights in section 4.8 of the Privacy Policy also apply to data processed by AI features: access, rectification, deletion, restriction, portability and objection. For personal data of your customers, the store is the controller and decides how it is used; contact the store first.

AI features never make decisions about you or your customers with legal or similar effects. They suggest and answer; a person decides. Answers in Atlas come from AI, not from a person.

Questions about how we use AI: privacy.acendy@visma.com.

Atlas AI

Orders and customers for Atlas: off by default. When an administrator turns it on, Atlas may read an order, or a short list of a customer's orders, when a question is about it. It only reads orders the person asking may open.

When	What is sent
Atlas with orders on	When a question is about an order or a customer: the order's lines, totals, payment and invoice references, shipping, the customer's name, company, organisation number and city, the status history with comments, and errors logged for the order.

Gode priser

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Se mer om priser lenger ned på siden.

Ferdigforhandlet avtale

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Valgfrihet

Du bestemmer. Du kan bruke vår avtale med Bring og/eller PostNord - eller du kan bruke din egen fraktavtale.

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Fraktguide

Dashboard

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Du får tilgang til enkel ordrebehandling og utskrift av fraktetiketter, sammen med vårt oversiktlige dashboard gir dette deg muligheten til profesjonell og effektiv drift allerede fra dag én.

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Opphenting

Vi har forhandlet for deg. PostNord henter pakkene du skal sende uten ekstra kostnad. Opphenting kan enten bestilles fra gang til gang eller du kan få en fast henteavtale.

Sender du pakkene med Bring er ikke opphenting inkludert. Du kan velge om du vil levere inn pakkene på Posten, eller om du vil opprette en egen henteavtale med Bring. Som Mystore Frakt-kunde vil du få 20 % rabatt på henteavtalen. Les mer om dette i vår fraktguide.

Integrerte fraktmetoder

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Enkel utskrift av fraktetiketter

Manuell utfylling av fraktetiketter er en kilde til feilsending og blir fort kostbart for deg og negativt for kunden. Med Mystore Frakt lages fraketikettene automatisk, enten ved hjelp av PostNord Booking Widget eller med en EDI-integrasjon mot f.eks Logistra. Alt håndteres fra kontrollpanelet, du trenger ikke logge inn flere steder.

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